tkwin's Commitment to Protecting
Your Data

This Privacy Policy ("Policy") applies to the collection, processing, storage, and disclosure of information between the entity operating the tkwin platform ("tkwin", "we", "our") and every individual ("you", "user") who uses our website, applications, and services ("Services").

By using the tkwin website or Services, you are considered to have read, understood, and agreed to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our Services.

This Policy should be read together with our Terms & Conditions. If there is any conflict between the two documents, this Privacy Policy will apply on matters of data protection.

tkwin may collect the following categories of information in order to provide its Services:

2.1 Identity Information

Information you provide during account registration and verification may include: full name, date of birth, national ID or passport number, a copy of a photo ID, and proof of address documents. This information is essential for age verification — our platform is for people aged 21 and above only.

2.2 Contact Information

Mobile phone number, email address, and residential address. This information is used for account verification, important notifications, and providing support.

2.3 Financial Information

Details of the payment methods used for deposit and withdrawal transactions, such as bKash, Nagad, or Rocket account numbers and bank account information. We never store full bank card numbers or security codes.

2.4 Technical & Usage Information

Information automatically collected when you use tkwin may include: IP address, browser type and version, operating system, device type, pages visited, session duration, referral source, and cookie-related data.

2.5 Transaction & Gaming Information

Your betting history, game sessions, win/loss records, bonus usage details, and information about responsible gaming limits.

tkwin uses collected information only for the following purposes:

tkwin will not use your information for any purpose beyond those stated above. If your information needs to be used for a new purpose, you will be notified in advance and consent will be obtained where required.

The tkwin website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the site's functionality.

4.1 Essential Cookies

These cookies are necessary for the platform's core functionality — such as maintaining login sessions, security verification, and form submission. They cannot be disabled.

4.2 Functional Cookies

These cookies remember your preferences (such as language settings) and help personalize the user experience.

4.3 Analytics Cookies

These help analyze site traffic and usage, which is used to improve our Services. Data from these cookies is processed in aggregate and no individual can be identified.

You can disable cookies by changing your browser settings, but some Services may not function correctly as a result.

tkwin never sells your personal information or discloses it to unauthorized third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Information necessary to process transactions via bKash, Nagad, Rocket, or bank transfer is shared with the relevant payment service provider.
• Technology Service Providers: Game session-related information may be shared with game software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft.
• Legal Obligations: Information will be disclosed when required by a court order, a lawful request from an investigating authority, or applicable law.
• Fraud & Scam Prevention: Limited information may be shared with industry security organizations to detect fraudulent activity.
• Business Transfers: In the event of a merger or acquisition, information may be transferred to the new entity — under the same data protection terms.

Before sharing information with any third party, tkwin ensures that they also follow adequate data protection policies.

tkwin retains your information only for as long as it is necessary or legally required. General guidelines are provided below:

tkwin takes industry-standard technical and organizational measures to ensure the security of your personal information:

• SSL/TLS Encryption: All data transfers between your browser and our servers are completed via encrypted connections.
• Data Encryption: Stored sensitive data, particularly financial and identity information, is kept in an encrypted state.
• Access Controls: Only authorized staff can access your information on a need-to-know basis.
• Two-Factor Authentication: An additional layer of security is maintained against unauthorized access to accounts.
• Security Monitoring: System activity and transactions are regularly monitored to detect unusual behavior.
• Staff Training: All relevant tkwin staff receive regular training on data protection.

While we strive to ensure the highest level of security, no method of transmitting or storing data over the internet is one hundred percent secure. In the event of a security breach, we will notify affected users within a reasonable timeframe.

You have the following rights regarding your personal information:

To exercise any of the above rights, email [email protected]. We will review your request and respond within a reasonable time. We may ask for additional information to verify your identity.

tkwin's Services are exclusively for individuals aged 21 and above. We do not knowingly collect or process personal information from minors.

Age verification is mandatory at the time of account registration. If we become aware that a minor's information has been collected in error, we will immediately delete that information and close the associated account.

If a parent or guardian believes their child is using tkwin, please contact [email protected] immediately.

tkwin primarily serves users in Bangladesh. For operational purposes, your information may be stored or processed on servers outside Bangladesh. For any such international transfer, we ensure that the receiving entity maintains an equivalent standard of data protection.

tkwin reserves the right to update this Privacy Policy from time to time. For significant changes to the Policy, we will notify you in the following ways:

• Displaying a clear notice on the website;
• Sending a notification to your registered email (where applicable);
• Showing a confirmation prompt at account login.

Continuing to use the Services after changes have been made will be considered acceptance of the revised Policy. We therefore recommend reviewing this page regularly.

tkwin encourages users to maintain healthy gaming habits. Information you provide when using responsible gaming tools — such as deposit limits, time restrictions, or self-exclusion requests — is stored in strict confidence. This information is used solely for your protection.

For more details on responsible gaming, visit our Responsible Gaming page.